Job title: Administrator

Workshop Business Unit: Car Rental Europcar

Reports to: Manager: Internal Assessing

Based at/in: Jet Park Depot

Position overall objective: The purpose of this role is to effectively control and increase recoveries though the management of the workshop process and capturing of data to ultimately minimize down time with out of service vehicles. Also to learn the quoting system to assist if the need arises.

Reason for Vacancy: Replacement


Minimum Experience:
•2 years of relevant workshop administration

Minimum Qualification:
•Grade 12

Preferred Qualification:
•Relevant tertiary qualification.

Minimum Requirement:
•Valid unendorsed driver’s license
•Computer literacy with high level of accuracy

Job Outputs
•Action vehicles in workshop line that can be processed through the day.
•Generate non revs.
•Follow up daily on vehicles at dealerships.
•Control and check daily time sheets.
•Update service history and small jobs on all relevant systems.
•Capturing and releasing of orders in accordance with a standardized process
•Resolving of workshop related queries within set time frame or escalate matter if required.
•Receipting to be done within set time frame in relation to the notification of completed job and or part delivered.
•Ensure all workshop related documents are sent for scanning once updating of systems are completed.
•Adhere to health and safety policies and procedures.
•Ensure work areas are maintained clean and safe at all times.
•Assist with vehicle movements when required.
•All other varied and general administrative duties not specified.

Competencies
•Administration skills – highly proficient
•Task/priority management skills
•Attention to Detail – highly proficient
•Accuracy – highly proficient
•Communication skills, including telephone skills
•Business Understanding
•Organising skills
•Able to communicate professionally at multiple levels.
•Time management, including the ability to respond to and resolve queries and issues in minimum time.
•Problem solving and query resolution.
•Team player
•Negotiation and conflict skills
•Work under pressure
•Planning, control, and monitoring skills.
•Interpretation and information capturing skills.
•Deadline driven.

Personal attributes
•Project a professional, mature and positive image during all interactions.
•Friendly but firm and maintain emotional control with all business dealings.
•Resilient
•Able to work independently
•Team player